Contact us
By email
For general enquiries, complaints, feedback or suggestions email us at the following address (stating On-line Map Shop in the subject line): customerservices@ordnancesurveyleisure.co.uk
By letter
Drop us a line at the following address (stating On-line Map shop in the letter):
Customer Service Centre
Ordnance Survey
Adanac Drive
SOUTHAMPTON
SO16 0AS
By phone
Our helpline is open from 8.30am to 5.30pm, Monday to Friday. Call us on 0845 456 0420 for all enquiries relating to the On-line Map Shop
If you're calling from outside Britain, please dial +44 845 456 0420 (international calls are charged at the standard rate).
Our aim
We aim to respond your letter, fax or email within 2 working days of receiving it (e-mails will receive an automated acknowledgement if you do not receive this, we have not received your e-mail, so please re-send).We also aim to send you a full reply within 15 working days. If we are unable to do this we will provide you with an update on our progress.
Making a complaint
If things go wrong and you wish to make a complaint about an Ordnance Survey product or service, please follow the guidelines in the link. Please direct complaints and feedback about our Partner Products (Memory Map/Anquet/Jarrolds/Philips etc) to the specific partner concerned. Ordnance Survey is constrained from making comments on our Partner Products.